Terms and Conditions

At CERTUSCOACHING, we like to keep things simple. That’s why we have outlined clear terms to ensure you always know where you stand. Adhering to these terms ensures a clear and comfortable working relationship, allowing you and your coach to focus entirely on achieving your objectives. By embarking on coaching with us, you agree to these terms.

Payment

  • We accept payment by bank transfer and require payment upfront unless otherwise agreed (e.g., for long-term team projects).
  • To confirm your first session, payment must be made at least 5 working days in advance.
  • Coaching cannot begin until payment has been received.

Discounts

  • Any special discounts are valid for a limited time only, as outlined to you.
  • Discounts cannot be combined with other offers.

Session Cancellation or Postponement

  • Sessions may be cancelled or rescheduled up to 48 hours prior to the session’s start time.
  • Cancelling or postponing a session within 48 hours will result in the loss of the session cost and benefits.

Important:

  • We value flexibility and are happy to work around your schedule. However, cancelling or postponing sessions without adequate notice (less than 48 hours) results in an empty slot that could have been allocated to another client. Please help us avoid this inconvenience by providing sufficient notice.

Privacy and Confidentiality

  • All information shared with CERTUSCOACHING is treated as private and confidential.
  • We prioritise your privacy and protect all sensitive information you share, from your first enquiry to post-coaching feedback.
  • Client confidentiality is integral to our reputation and business.

Session Preparation

  • Come prepared with a notebook and pen, or feel free to use a phone recorder to document your sessions.
  • Completing your pre-work or agreed actions before each session is essential to your progress.
  • The coach is not responsible for providing session notes. It’s your responsibility to track your coaching journey, take notes, and stay accountable.
  • Exercises and tools will be shared via email throughout the coaching process to complement your progress.

Your Commitment:

  • Your success depends on your commitment, input, and effort.
  • To achieve optimal results, complete all agreed-upon actions between sessions. Without this, results cannot be guaranteed.

Privacy Policy

  • CERTUSCOACHING ensures that your data is always kept confidential.
  • No personal information is shared with third parties or unnecessary internal team members.
  • Occasionally, we send marketing emails related to services you’ve shown interest in. You can unsubscribe at any time using the link provided in the emails.

Cookies Policy

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    • Retaining user preferences.
    • Storing shopping cart information.
    • Providing anonymised tracking data (e.g., via Google Analytics).

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Copyright Notice

  • All original material (text, images, and links) on this site is the property of CERTUSCOACHING.
  • Any content from third parties remains the property of the respective third party.