We like to keep things simple. Which is why we have outlined clear terms to ensure that you always know where you stand.
Adhering to these terms also ensures your working relationship is always clear and comfortable allowing you and your Coach to focus completely on you and achieving your objectives. All new clients agree to these terms when embarking on coaching.
We take payment by bank transfer and ask for payment upfront, unless it’s for long term team projects or is agreed upon.
To hold your first session, we require payment 5 working days in advance.
Until payment has been received, we can’t start your coaching journey.
Any special discounts will be valid for a limited time only, which will be outlined clearly to you.
Discounts cannot be applied in relation to any other offers.
Session Cancellation / Postponement
You may cancel or change your coaching session up to 48 hours prior to that session’s start time.
Cancelling or postponing within 48 hours of your next session will result in you losing the cost and benefits of that session.
IMPORTANT – Please always give 48 hours notice if changing your session times to avoid losing the value of your session. We love being flexible and working around your schedule, however, if inadequate time is given (less than 48 hours notice), we are left with an empty slot that could have been filled, with a loss to our business and real inconvenience. This can easily be prevented.
Privacy + 100% Client Confidentiality
All information you share with CERTUSCOACHING, from the very first enquiry to your post-coaching feedback form is treated as private and confidential.
We value your privacy above all and have built our reputation on consistently dealing with highly sensitive information and ensuring our clients privacy is consistently protected.
Come prepared for your sessions
Bring a notebook, pen, or use your phone recorder to record if that suits you better.
Having your pre-work or actions completed and ready to discuss is important to keep progressing, this is your work as an accountable client. It is not the Coach’s responsibility to send you session notes, it is important you take note of what you need to action through the sessions, take notes of what you need to remember and track your coaching journey to fully maximise the value. The Coach will send exercises and tools by email throughout the journey in addition to this.
We expect you to hold yourself accountable, be active in the process and complete all agreed actions with your Coach between sessions to get full value from the programme. If these are not completed, you can not expect to achieve the results our clients achieve.
Ultimately, the success of your career coaching journey is based on your commitment, input and effort.
Your data is kept confidential at all times and is of the utmost importance to CERTUSCOACHING. Our business is based on protecting client confidentiality and managing sensitive personal information. Whether from an initial enquiry email, any phone calls, through to any contact you have with the CERTUSCOACHING, your privacy is our top priority.
No personal information that is provided to us will be shared with any third party and with minimal team members internally. We send occasional marketing emails to update you of relevant services you have shown interest in. You reserve the right to unsubscribe at any time in any email sent.
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