We like to keep things simple. Which is why we have outlined clear terms to ensure that you always know where you stand.
Adhering to these terms also ensures your working relationship is always clear and comfortable allowing you and your Coach to focus completely on you and achieving your objectives. All new clients agree to these terms when embarking on coaching.
We take payment by bank transfer and ask for payment upfront, unless it’s for long term team projects or is agreed upon.
To hold your first session, we require payment 5 working days in advance.
Until payment has been received, we can’t start your coaching journey.
Any special discounts will be valid for a limited time only, which will be outlined clearly to you.
Discounts cannot be applied in relation to any other offers.
Session Cancellation / Postponement
You may cancel or change your coaching session up to 48 hours prior to that session’s start time.
Cancelling or postponing within 48 hours of your next session will result in you losing the cost and benefits of that session.
IMPORTANT – Please always give 48 hours notice if changing your session times to avoid losing the value of your session. We love being flexible and working around your schedule, however, if inadequate time is given (less than 48 hours notice), we are left with an empty slot that could have been filled, with a loss to our business and real inconvenience. This can easily be prevented.
You can see your coach in the evening after work on Mondays, Tuesdays, Wednesdays and Thursdays.
As most of our clients work 9-5 and want the same meeting times on Monday, Tuesday, Wednesday and Thursday evenings, there is limited availability, to avoid disappointment, we suggest you book at least 2 -3 weeks in advance for evening slots.
Until payment is received, these slots are not confirmed and can be lost to other clients.
Our clients come to us for programmes of a minimum of 9 or 12 sessions and often much more.
The results you achieve, depend very much on you and your engagement, openness, effort and time investment in the process. Each client we work with is very different and so are the results achieved, so it would be irresponsible to offer you guarantees.
The analogy we like to use is that of piano lessons – if you pay for a course of 6 piano lessons and you practise in between, engage with the process and give it your all, you are responsible for the result at the end. A great teacher or coach is only as good as the effort and commitment the student or client invests in the process.
For context, while we don’t offer guarantees, we do consistently help our clients achieve tangible results.
It is your responsibility to confirm the agreed session, to be communicative with your coach if you need help between sessions and to be on time for each session.
Please notify your Coach if you will be late.
Note – the amount of time you are late will simply be deducted from the time you have. Repeated lateness cannot be tolerated.
Frequency + Expiry
For best results, we recommend you see your coach weekly to twice monthly.
Keeping momentum is key to the success of your coaching, which is why frequent sessions are important to the results you achieve. For best results bi-monthly sessions or weekly sessions initially are recommended across the coaching industry.
We require you to use a minimum of 1 session per month, please be aware that if you are not seeing your coach regularly, you cannot achieve the results we are renowned for.
Remaining coaching sessions expire if unused after 6 months. This is entirely avoidable by promptly using your coaching sessions within the agreed time.
Your Coaching programme sessions will expire if not used in the timeframe below – this serves you ultimately to ensure you maximise our approach which requires a steady pace and retains valuable momentum which takes time to build up, if lost.
Privacy + 100% Client Confidentiality
All information you share with CERTUSCOACHING, from the very first enquiry to your post-coaching feedback form is treated as private and confidential.
We value your privacy above all and have built our reputation on consistently dealing with highly sensitive information and ensuring our clients privacy is consistently protected.
Come prepared for your sessions
Bring a notebook, pen, or use your phone recorder to record if that suits you better.
Having your pre-work or actions completed and ready to discuss is important to keep progressing, this is your work as an accountable client. It is not the Coach’s responsibility to send you session notes, it is important you take note of what you need to action through the sessions, take notes of what you need to remember and track your coaching journey to fully maximise the value. The Coach will send exercises and tools by email throughout the journey in addition to this.
We expect you to hold yourself accountable, be active in the process and complete all agreed actions with your Coach between sessions to get full value from the programme. If these are not completed, you can not expect to achieve the results our clients achieve.
Ultimately, the success of your career coaching journey is based on your commitment, input and effort.
Your data is kept confidential at all times and is of the utmost importance to CERTUSCOACHING. Our business is based on protecting client confidentiality and managing sensitive personal information. Whether from an initial enquiry email, any phone calls, through to any contact you have with the CERTUSCOACHING, your privacy is our top priority.
No personal information that is provided to us will be shared with any third party and with minimal team members internally. We send occasional marketing emails to update you of relevant services you have shown interest in. You reserve the right to unsubscribe at any time in any email sent.
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